"After an important migration, the performance of our base administration system declined to a point where our users were confronted with extreme problems. Our organisation enlisted the help of the Software Improvement Group to perform a Software Risk Assessment. This assessment provided an insight into the technical causes of deteriorating performance. We also received valuable system-specific information that helped us conduct negotiations with the IT supplier. This ensured we had more control over our IT supplier, and that performance was eventually restored within an acceptable time frame."

P.J.M. Moeskops, Director Information Management, Centrum voor Werk en Inkomen (CWI)